Terms & Conditions

Privacy Policy

Your privacy is very important to us, and we will never release your personal details to any outside company for mailing or marketing purposes.

When you make a purchase from the Devon Disability Collective (DDC), we do collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. DDC complies fully with all applicable Data Protection and consumer legislation, and we’ll treat all your personal information as fully confidential.

In order to serve you most efficiently, reputable third-party banking (including World Pay & PayPal) handle our credit card transactions. They receive the information needed to verify and authorise your payment card and to process your order. These organisations are under strict obligation to keep your personal information private.

We use banner advertising on other websites to present you with products we think may be of interest to you, based on your browsing history.

Occasionally we may contact you in various ways including email, post, SMS and phone, to inform you of offers, new products or to request feedback, but if you wish to be excluded from this then please advise us.

DDC complies and adheres to the Data Protection Act 1998 and all other relevant UK legislation.

Payment Security

The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, their public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information.

The transfer of the purchase details from the retailers site to WorldPay are encapsulated using their own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof via SSL.

Any communication between the shopper and WorldPay is also encrypted to the maximum strength supported by the shopper’s browser using 128 Bit SSL. Shoppers are also protected from fraudulent use of their card in a “card not present” environment, by their card issuers. The card issuers provide the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.

Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment.

Phishing

Phishing is the practice of tricking someone into giving confidential information. Such as falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud. DDC will never ask you to do this, we will always request that you contact us on our main phone number. Please report any ‘phishing’ attempts to us.

Cookies

DDC uses cookies to keep track of what you have in your basket and to remember you when you return to our site. To shop online with DDC you need to have all cookies enabled, these are small files stored on your computer.

Orders

We endeavor to take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

The technical steps required to create the contract between you and us are as follows:

You place the order for your products on the Website by pressing the place order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website. By placing the order, you are legal bound to the purchase of the product(s) unless cancelled under the Consumer Contracts Regulations 2013 Act.

We will send you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from DDC.

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Change or cancel an order.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.
  • You’re not meeting the eligibility to order criteria.

Consumer Contracts Regulations 2013 and Returns

This legislation offers you the following cancellation rights when you buy online or by phone:

You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.

Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.

To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.

You can cancel by email: orders@devondisabilitycollective.org, or call 01392 428585.

If you decide to cancel, you should return the goods in the condition they arrived in, in their original undamaged packaging to us within 14 days of such cancellation at your cost.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

Faulty goods

All products will be repaired or replaced within a period of 6 months, unless proven that the product was fault free when purchased or it is evident that the product had been maliciously damaged. Goods must be returned by the original buyer with proof of purchase. Extended warrenties may be offered by the manufacture of the products. For all returns please email: orders@devondisabilitycollective.org, or call 01392 428585.

Refund Policy

A full refund for faulty items may be given providing DDC are informed within 14 days of receiving your items, DDC will arrange and pay for shipping. Further, undamaged goods may also be returned for a full refund as per the Consumer Contracts Regulations 2013 Act providing they are returned in the condition they arrived in, in their original undamaged packaging to us within 14 days with the cost born to the consumer.

Full refunds will not be given if:

  • You knew an item was faulty when bought.
  • The item is damaged by trying to repair it yourselves or getting someone else to do it without DDC’s prior consent.
  • You no longer want an item (eg because it’s the wrong size or colour) after 14 days.
  • Items have been personalized.

Delivery Policy

Products purchased online will be delivered Free of charge in the UK, however DDC reserves the right to cancel or contact the customer prior shipment should an unusual cost be incurred, this could be shipments to Highlands and Islands, where an additional fee may be applied for bulky items. Costs will only be applied with the prior permission of the customer, otherwise a full refund will be applied.

Split shipments may take place where several items are involved, at no additional cost to the customer.

We reserve the right to charge for re-delivery of products returned by courier due to failed attempted deliveries.

Limitation of liability

Whilst we will use reasonable endeavors to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.